Terms of service
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Website access
It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible if you have registered.
Use of website
This website may be used for your own private purposes and in accordance with these terms and conditions.
This website is owned and operated by Select International Products Ltd, trading as Peak Heritage®.
This website and its content are copyright of Peak Heritage®. All rights reserved. Redistribution or reproduction of any part of this website is strictly prohibited other than the following:
(a) you may download extracts to a local hard disk for personal use.
(b) you may copy some content to third party individuals but only if Peak Heritage® is credited as the source of the material.
You must not distribute or commercially exploit the content of this website unless you have our permission in writing. Nor may you store it to, or transmit it in any other website.
Website uptime
All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
When using this website you shall not post, or send to or from this website, any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of visitor provided material.
Use of Custom Designs
Once your design has been completed, we will photograph it and upload it to the Gallery section of the website. Your personal information will not be shared.
Disclaimer
The information contained in this website is for general purposes only. The information is provided by Peak Heritage® and whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate, we make no warranties of any kind, express or implied, about the completeness, reliability, availability or accuracy of the website, or the products, information and related graphics contained on the website for any purpose.
Links to and from other websites
Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk. For more information please see our Privacy Policy.
Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
By linking to this website in breach of clauses above you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
We reserve the right to amend these Terms & Conditions at any time. This does not affect your statutory right.
Exclusion of liability
We do not accept liability for any loss or damage, either direct or indirect, that you suffer as a result of using this website.
Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Shipping
Under normal circumstances, orders should arrive within 3-5 days for standard items and 14 – 21 days for made-to-order items.
All our UK mainland deliveries and made via a Royal Mail Tracked service or by courier and our shipping charges are based on their charges. Please see our shipping section for more details. We will endeavour to advise of any delays or if items are unavailable. We are mostly able to track orders sent out by Royal Mail and our couriers, but cannot be held responsible for their service or any delays which are beyond our control.
Cancellations, returns and refunds
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. Bespoke custom made items can only be cancelled if the order has not yet gone into production.
For non-bespoke items the right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
We reserve the right to make a charge, not exceeding our direct costs of recovering the goods, if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
In addition you will lose your right to cancel if:
(a) items are incorrectly installed
(b) We deem the item has been used
Returns allowed within 30 days if unopened & unused. Buyer pays to return. Faulty items must be reported within 7 days, with supporting images. Return postage refunded once item received back and confirmed as faulty. For more information please see Returns Procedure
Cancellation by us
We reserve the right to cancel your order if:
- we have insufficient stock to fulfil your order
- we do not deliver to your area
- there was an error with the pricing, either due to a typographical error on our part or an error in pricing received from our suppliers
- if you are unable to make payment with one of our accepted methods of payment
If we do cancel your order, we will notify you by telephone or email and will reimburse any monies paid back through the original payment method as soon as possible but within 30 days of the order.
We will not offer any additional compensation for inconvenience or disappointment suffered as a result of the cancellation.
Our Timber
Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.
Although every care is taken to ensure our products are able to withstand temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibres of a natural product.
We advise you to keep the product in consistent, stable conditions to minimise the effects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to heat sources, such as a radiator or oven, as this will go a long way to ensuring the longevity of the product.
The timber that we use can be characterful and we cannot offer or guarantee any uniformity, tone or colour throughout the wood. It is the character of the timber and not a defect.
Although every effort is made to protect and seal the wood on our products, wood will inevitably continue to move in tune with the environment. You can help minimise this movement by keeping the products at as stable an environment (temperature, moisture) as is possible.
All our stains and finishes are kept as constant as possible using the best quality products available. Sometimes there are slight variations in colours due to the natural tannins in our timber. This can sometimes make the timber seem lighter or darker in appearance than the customisation display on the website.
Product aftercare
To extend the life of your product we recommend using OSMO UV protection oil for any oak items, FIDDES wax for any waxed indoor items and LIBERON pure Tung oil for any products in contact with food.
Do not use any harsh chemicals, abrasive materials or silicone-based products as this will damage the surface of the wood.
Competition Terms
Competition details form part of these terms and conditions.
Entry is open to all UK residents, except employees (and their families) of Peak Heritage™, the suppliers of the prizes and any other companies associated with the competitions.
Entrants must be aged 18 or above.
You may be required to provide proof or age and identity.
All entries must be made directly by the person entering the competition.
Entries made online using automated devices or methods generated by a script or macro, will be void.
No responsibility can be accepted for lost entries, or entries which are delayed or corrupted due to computer error.
Prizes are not transferable and no cash alternatives will be offered.
Prizes are subject to availability and the prize suppliers T&Cs.
In the event of a prize being unavailable, we reserve the right to offer an alternative prize of equal or greater value.
We reserve the right to amend the terms of the competition and reject entries from those not entering into the spirit of the competition.
The winner(s) agree(s) to the use of their name & photograph and will cooperate with any reasonable requests made by Peak Heritage® regarding publicity.
Unless stated otherwise, the winner(s) will be drawn at random from all correct entries received before the closing date as stated within the promotional material.
If the winner(s) cannot be contacted within a reasonable amount of time, or if you do not comply with these terms and conditions, we reserve the right to offer the prize to the next eligible entrant drawn at random.
Competitions may be modified or withdrawn at any time.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.